Customer Service Advisor

About the job

Job Title: Customer Service Advisor
Location: UK (Office-Based)
Contract Type: Full-time, Permanent
Salary: Competitive + Benefits

About the Role

We’re recruiting for a Customer Service Advisor to join a growing, fast-paced business within the supply chain and reusable packaging sector. This role sits within the Customer Service Team and plays a key part in delivering an efficient, accurate, and supportive service to customers across logistics, retail, transport, and production.

As a Customer Service Advisor, you’ll be responsible for managing incoming enquiries, resolving issues, processing orders, updating customer accounts, and ensuring all tasks are completed to a high standard. You’ll work closely with internal teams to ensure smooth operations and provide a seamless customer experience.

This is an ideal role for someone who is organised, proactive, detail-focused, and enjoys working in a busy environment where no two days are the same.

Key Responsibilities

Customer Support & Communication

• Act as a key point of contact for customer enquiries via phone and email.
• Handle queries professionally, ensuring quick and accurate responses.
• Log, investigate, and resolve customer complaints or issues.
• Provide product, service, and account information to customers.

Order & Account Management

• Process customer orders and updates through internal systems (SAP experience desirable).
• Support customer onboarding and account creation, including documentation and checks.
• Maintain accurate account records, permissions, and pricing information.
• Assist with blocked order management by reviewing outstanding payments or credits.

Administrative Duties

• Complete all administrative tasks required to support customer activity.
• Ensure accurate completion of forms, transaction details, and internal documentation.
• Support supplier-to-retailer transactions, resolving discrepancies or queries.
• Carry out general office tasks to ensure smooth daily operations.

Reporting & Data Support

• Prepare basic Excel reports and summaries for customer activity.
• Assist with data analysis to support customer or internal queries.
• Maintain and update internal tools and spreadsheets.

Candidate Profile

• Previous experience in customer service or administrative roles.
• Strong communication skills, both written and verbal.
• Confident using Microsoft Office, especially Excel.
• SAP or logistics/supply chain experience (desirable, not essential).
• Highly organised with strong attention to detail.
• Able to work calmly under pressure and manage multiple tasks.
• Customer-focused with a proactive, problem-solving approach.

What Our Client Offers

• Competitive salary.
• Monday–Friday working hours.
• 25 days holiday plus additional benefits (varies by employer).
• Pension scheme.
• Private medical and life assurance options (where applicable).
• Employee discounts and wellbeing support programmes.
• A supportive and collaborative team environment.

How to Apply

If you’re a motivated Customer Service Advisor looking for a busy, varied role in a supportive and growing organisation, we’d love to hear from you.