Customer Service Executive

About the job

Job Title: Customer Service Executive
Location: Birmingham (Hybrid working available: 2 days in office, 3 days at home after probation)
Salary: £25,000 - £26,000 (DOE) + Quarterly Bonus (OTE £32,000 per annum)
Contract Type: Full-time, Permanent

About the Role

We are working with a leading manufacturer and supplier in the furniture industry, in their search for a dedicated Customer Service Executive. The successful candidate will play a key role in handling customer enquiries, managing orders, and providing exceptional after-sales support. This is a fantastic opportunity for someone with a background in sales or administration, who excels in delivering great customer service and thrives in a fast-paced environment.

Key Responsibilities

• Respond to customer enquiries via phone, email, online chat, and face-to-face interactions.
• Process orders, payments, and manage upselling opportunities.
• Send invoices and other paperwork, ensuring accuracy in all customer communications.
• Update and maintain customer records using the CRM system.
• Organise deliveries and provide after-sales support, ensuring timely follow-up and issue resolution.
• Proactively engage with existing, lapsed, and new customers to promote the company’s portfolio of products.
• Assist with credit control by contacting customers in breach of their agreed payment terms.
• Manage and input claims between the UK office and head office, as well as from customers to the UK office.

Key Skills and Experience:

• Experience in sales and/or administration is essential.
• Technical administration skills are advantageous.
• Excellent customer service skills with the ability to handle diverse customer interactions.
• Strong IT skills, particularly in Excel and Outlook.
• Close attention to detail, ensuring accuracy in all tasks.

What Our Client Offers

• Competitive salary based on experience.
• Quarterly bonus scheme, offering the potential for significant earnings.
• 30 days of annual leave.
• Hybrid working model, allowing flexibility after the probationary period.
• Free onsite parking.
• Access to cycle-to-work and tech schemes.
• Pension contribution for long-term financial security.

If you are an organised, detail-oriented individual with a passion for delivering excellent customer service, we would love to hear from you. Apply now with your CV and cover letter to take the next step in your career.