Customer Service Specialist

About the job

Job Title: Customer Service Specialist
Location: Studley (Office-Based)
Contract Type: Full-time, Permanent
Salary: Competitive + Benefits

About the Role

We’re recruiting for a Customer Service Specialist to join a fast-paced logistics operation within a leading European provider of reusable packaging solutions. As part of a growing UK function, you will support key customer processes, ensure smooth end-to-end service delivery, and play an integral role in the daily operation of the Customer Service Team.

This is a varied, hands-on position that involves customer communication, order processing, financial checks, administrative tasks, SAP updates, and supporting key account activity. You’ll be a crucial link between customers, logistics teams, and internal departments, helping maintain a high standard of accuracy, efficiency, and customer experience.

It’s an ideal role for someone who is detail-oriented, proactive, and confident working in a busy supply chain or service environment.

Key Responsibilities

Customer Communication & Support

• Act as a main point of contact for customers via phone and email.
• Handle, resolve, and record customer complaints professionally.
• Provide ongoing support and online training to customers.

Customer Onboarding & Account Management (SAP)

• Manage customer onboarding including registration, documentation, and credit checks.
• Ensure onboarding processes are completed within SLA timeframes.
• Maintain up-to-date customer records and accurate permissions.
• Apply correct pricing rules and ensure accurate tray movement data.

Order & Financial Process Management

• Process customer orders including amendments, cancellations, and pricing queries.
• Address invoice and credit note enquiries.
• Review customer balance, overdue payments, and credit cover daily.
• Work with customers to ensure orders can be processed accurately and on time.

Supplier to Retailer Transaction Management

• Match supplier and retailer data, identifying discrepancies.
• Communicate differences and actions required to suppliers.
• Analyse trends and success rates and provide findings to the Key Account Manager.
• Support customers in resolving discrepancies.

Reporting & Administration

• Produce customer, sales, and business reports using Excel.
• Support updates and maintenance of internal work instructions.
• Complete all administrative tasks to assist customers and internal teams.
• Perform general office management duties.

Candidate Profile

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office with at least intermediate Excel ability.
• 1+ year experience in Customer Service, Sales Support, or Administration.
• Logistics or supply chain experience (desirable).
• SAP experience (desirable).
• Strong attention to detail with high accuracy.
• Able to work under pressure in a fast-paced environment.
• Proactive, customer-focused, and a strong team player.

What Our Client Offers

• Monday–Friday, 08:30–17:00 working hours (bank holidays required).
• 25 days holiday + your birthday off.
• 4% employer pension contribution.
• Private medical insurance.
• Life assurance (4× salary).
• Employee discounts programme.
• Employee Assistance Programme (EAP) for free mental health, legal, and financial support.

How to Apply

If you’re a detail-driven, customer-focused professional looking for a busy and rewarding role within a growing logistics environment, we’d love to hear from you.