Account Manager

About the job

Job Title: Account Manager
Location: Birmingham (Field-based with regular travel and weekly office visits to Studley)
Salary: Competitive (depending on experience) + Company Car/Allowance + Benefits
Contract Type: Full-time, Permanent

About the Role

We are working with a leading supply chain services business to assist them in finding an Account Manager to join their field-based team, covering the Birmingham region.

This is a client-facing role focused on asset tracking, commercial policy implementation, and customer account development. You’ll work directly with customers on-site to conduct audits, stock counts, and ensure all commercial and administrative agreements are fulfilled. You’ll also act as a trusted partner to identify growth opportunities, ensure compliance, and deliver excellent service.

Key Responsibilities

Customer & Supplier Management:

• Visit and maintain regular contact with assigned customers and suppliers (renters).
• Ensure consistent application of commercial, logistic, and financial processes.
• Educate customers on commercial policies and operational standards.
• Conduct physical inventories and investigate stock discrepancies.
• Monitor and manage compliance with user agreements, including payments and stock flows.
• Make recommendations to meet customer needs and identify opportunities or risks in the market.

Process Coordination & Improvement:

• Coordinate and standardise work processes to maximise customer satisfaction and reduce misuse of services.
• Investigate customer needs and take action to meet demand.
• Work with internal teams to coordinate follow-up actions from audits.
• Propose improvements to enhance service delivery and process efficiency.

Reporting & Communication:

• Provide clear and timely updates on project status, asset usage, and customer compliance.
• Ensure the conditions of each contract are correctly implemented and monitored.
• Deliver quality reports on customer performance, market activity, and asset management insights.

Key Skills and Experience:

• Minimum of 3 years’ experience in a similar account management, asset management, or supply chain role.
• Strong communication skills – both verbal and written.
• Proficient in Microsoft Office tools.
• Experience working in logistics or supply chain environments.
• Confident conducting audits and engaging with customers face-to-face.

Person Specification:

• Team Player – Collaborates well with both internal and external stakeholders.
• Commercially Aware – Understands and supports business growth opportunities.
• Autonomous – Able to manage workload independently and take initiative.
• Flexible – Willing to adjust working hours or travel to meet customer needs.
• Proactive – Identifies and resolves issues before they escalate.

What Our Client Offers:

• Company car or car allowance
• 25 days holiday + birthday off
• 4% employer pension contribution
• Private medical insurance
• Life assurance (4x salary)
• Employee Assistance Programme (EAP – financial, legal, and mental health support)
• Discounts programme
• Flexibility to adjust hours and conduct occasional weekend visits or overnight stays

Working Hours:

Full-time, 40 hours per week

Flexibility required to meet customer schedules

If you’re an experienced Account Manager with a background in logistics or supply chain, and enjoy working in the field with clients, this is an excellent opportunity to join a dynamic and well-supported team. We'd love to hear from you!