Client Development Manager

About the job

Job Title: Client Development Manager
Location: Birmingham, Manchester, Leeds or London (Hybrid)
Salary: Competitive + Full Benefits Package

About the Role

We are supporting a leading professional services organisation in the search for a Client Development Manager to join its established Business Development & Marketing function.

This is a highly visible role focused on strengthening strategic client relationships, driving client engagement initiatives, and supporting the growth of key client accounts across the business.

Working closely with senior stakeholders, you will play a key role in developing client strategies, managing account plans, gathering valuable client insight, and identifying opportunities to deepen relationships and generate new business. You will also support client listening programmes, relationship development initiatives, and the delivery of client excellence best practice across the organisation.

Key Responsibilities

Client Strategy & Account Development

• Support the development and execution of strategic client account plans.
• Coordinate client development meetings, relationship reviews, and account planning sessions.
• Identify opportunities for cross-selling, relationship expansion, and revenue growth.
• Build strong relationships with key stakeholders and support client-facing engagement initiatives.

Client Insight & Relationship Management

• Support client listening programmes, gathering and analysing client feedback to strengthen relationships and improve service delivery.
• Conduct client, market, and competitor research to support account growth strategies.
• Produce and maintain client development tools including account plans, relationship maps, client reports, and management information.
• Support the implementation of client excellence initiatives and relationship management best practices.

Stakeholder Engagement & Collaboration

• Assist with the delivery of client events, workshops, and relationship development projects.
• Deliver training and guidance to internal stakeholders on client development tools and processes.
• Collaborate closely with Business Development, Marketing, and New Business teams to align client and growth strategies.
• Work effectively across multiple business functions to support strategic client objectives.

Candidate Profile

• Previous experience within Client Relationship Management, Client Development, Key Account Management, or Business Development.
• Experience gained within a professional services environment such as legal, financial services, consultancy, or accountancy.
• Strong commercial awareness with the ability to identify business growth opportunities.
• Excellent stakeholder management and relationship-building skills.
• Strong written and verbal communication abilities.
• Proactive, solutions-focused, and highly organised.
• Strong attention to detail and ability to manage multiple priorities.
• Comfortable working across cross-functional teams and engaging senior stakeholders.

Technical Skills

• Proficiency in Microsoft Office Suite.
• Experience using CRM systems and client management platforms.
• Strong reporting, data analysis, and presentation skills.
• Experience producing client plans, account reviews, and management information.
• Market research and competitor analysis experience.

What Our Client Offers

• Competitive salary and comprehensive benefits package.
• Flexible hybrid working model.
• Opportunity to work with strategic clients across a leading professional services organisation.
• Exposure to senior stakeholders and key business initiatives.
• Ongoing professional development and career progression opportunities.
• Collaborative and supportive team environment.

How to Apply

If you have a background in client relationship management and are looking for an opportunity to influence strategic client growth within a leading professional services organisation, we'd love to hear from you. Apply today for a confidential discussion.