SAP Manager

About the job

Job Title: SAP Service Delivery Manager
Location: UK (Hybrid – Multi-Office Environment)
Salary: Competitive + Full Benefits Package

About the Role

We are supporting a leading professional services organisation undergoing a major digital transformation, seeking an experienced SAP Service Delivery Manager to lead the operational stability, optimisation and ongoing evolution of a complex SAP S/4HANA environment.

This role is responsible for ensuring high-quality day-to-day SAP service delivery, managing incident and change demand, overseeing enhancements and supporting strategic transformation initiatives, including readiness for SAP RISE.

You will lead a team of SAP analysts and developers, driving performance, accountability and continuous improvement across the SAP estate. This is an excellent opportunity for an experienced SAP leader to combine operational service management with strategic transformation within a complex enterprise environment.

Key Responsibilities

SAP Service Delivery & Operations

• Own end-to-end SAP S/4HANA service availability, performance and stability.
• Ensure high-quality day-to-day service delivery across the SAP estate.
• Oversee month-end, year-end and other critical business cycle support activities.
• Manage incident, problem and change demand, ensuring issues are appropriately prioritised and resolved.
• Support system health management, including upgrades, patching and performance tuning.
• Maintain a strong focus on operational resilience, service quality and continuous improvement.

Team Leadership & Resource Management

• Lead, coach and manage a team of SAP analysts, developers and specialists across BAU and project delivery.
• Allocate resources effectively across support, enhancements, audits and transformation workstreams.
• Establish clear priorities, accountability and performance expectations across the team.
• Support the development of SAP capability and knowledge across the wider technology function.

Change, Release & Enhancement Management

• Prioritise SAP configuration changes, enhancements, fixes and technical requirements.
• Oversee transport and release management across the SAP landscape.
• Govern change and release processes in line with CAB procedures and established service management frameworks.
• Balance BAU requirements with project and transformation priorities.
• Ensure changes are appropriately documented, tested, controlled and implemented.

Vendor & Stakeholder Management

• Manage key vendor relationships, including Application Management Services (AMS), hosting providers and auditors.
• Build strong relationships with business and technology stakeholders across the organisation.
• Coordinate cross-functional activity across Finance, HR, MM, Integration and Basis areas.
• Manage competing business and technical priorities while maintaining service quality.
• Provide clear communication and reporting around service performance, risks, issues and planned changes.

Governance, Risk & Documentation

• Ensure robust technical and operational documentation is maintained across SAP system landscapes and integrations.
• Support audit and compliance requirements within a highly regulated environment.
• Maintain appropriate controls around user access, authorisations and workflows.
• Identify operational risks and ensure appropriate mitigation and escalation processes are followed.
• Promote ITIL-aligned service management practices across SAP operations.

Transformation & Continuous Improvement

• Support strategic SAP transformation initiatives, including readiness for SAP RISE.
• Identify opportunities to optimise system performance, service delivery and operational processes.
• Support the ongoing evolution of the SAP S/4HANA environment in line with business requirements.
• Drive continuous improvement across support, development and service management activities.

Candidate Profile

• Proven experience managing SAP teams within complex enterprise environments.
• Strong operational understanding of SAP S/4HANA on-premise environments.
• Experience across SAP FICO and HCM modules.
• Background working within high-availability, regulated or audit-heavy environments.
• Strong stakeholder management and leadership capability.
• Ability to prioritise effectively across competing business and technical demands.
• Experience managing BAU service delivery alongside projects, enhancements and transformation initiatives.
• Strong understanding of change, release, incident and service management processes.
• Commercially aware with experience managing third-party technology and service providers.
• Collaborative leadership style with a strong focus on performance, accountability and continuous improvement.

Technical Skills

• SAP S/4HANA (on-premise).
• SAP FICO & HCM.
• SAP integrations, including PI/PO or equivalent middleware.
• User access, authorisations and workflows.
• Transport and release management, including CAB processes.
• ITIL-aligned service management frameworks.

What Our Client Offers

• Competitive salary and comprehensive benefits package.
• Flexible hybrid working model.
• Strong focus on professional development and career progression.
• Collaborative and supportive team culture.
• Opportunity to contribute to a major SAP transformation programme.
• Exposure to enterprise-scale systems and strategic technology initiatives.

How to Apply

If you are an experienced SAP leader looking to take ownership of a critical enterprise system and drive operational excellence within a forward-thinking organisation, please apply with your CV for a confidential discussion.